Data Privacy Policy
We are Star Casino Brisbane. This Privacy Policy explains how we collect, use and protect personal information when you interact with our casino services, create an account, make bookings or use loyalty features. It covers the types of data we collect – personal, technical and transactional – and sets out your rights over that information. The policy describes cookies and tracking, third‑party disclosures, retention practices and the security steps we take to protect data. Read this page to understand how your information is handled while using our site, apps and on‑property services.
Types of data we collect
Personal data: name, date of birth, ID for age verification, contact details and account identifiers. Technical data: device type, IP address, browser, mobile identifiers and log data. Transactional data: deposits, withdrawals, bets, game activity, loyalty points and booking history. Aggregated and anonymised usage data may also be produced for analytics and reporting.
How information is used
Account management: create and maintain your account, verify age and identity, and enable loyalty benefits. Transactions: process payments, payouts and bookings. Services: deliver game access, promotions and member communications. Compliance: meet legal and regulatory obligations, including anti‑money‑laundering and responsible‑gaming requirements. Analytics: improve site functionality, detect fraud and measure performance.
Data protection and security practices
We protect data using industry standard transport encryption (HTTPS/TLS), access controls and secure storage. Systems are configured to limit access to authorised personnel and to log access where required. Security patches and routine monitoring are applied to reduce risk. We do not invent or disclose internal procedures beyond these high‑level safeguards.
Cookies and tracking technologies
We use session and persistent cookies to manage logins, remember preferences and support gameplay. Third‑party analytics cookies help measure site traffic and performance. Advertising cookies support personalised offers where permitted. You can manage cookie preferences in your browser and via any cookie controls presented on the site.
User rights
Access and correction
You can request access to personal data held in your account and correct inaccurate information via account settings or by contacting support. Verification steps may be required before changes are made.
Deletion and restriction
Subject to legal and regulatory retention obligations, you may request deletion or restriction of processing. Deletion requests may affect your ability to use account features, loyalty balances and transaction history.
Other rights
Where applicable, you may object to certain processing, request portability of data you provided, or withdraw consent for communications. We will respond to legitimate requests in line with applicable law.
Data sharing and third parties
We share personal data with service providers who operate payments, identity checks, hosting, analytics and customer support on our behalf. Data may also be disclosed to law enforcement, regulators or courts where required. Providers act under contract and only process data as instructed. Aggregated anonymised data may be shared for marketing or reporting.
Retention and international transfers
Data is retained as necessary for account operation, legal compliance and dispute resolution. Where data is transferred overseas for processing, appropriate safeguards or contractual clauses are used to protect personal information in line with applicable law.
Updates to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an effective date. Continued use of our services after updates indicates acceptance of the revised policy. For questions about privacy or to exercise rights, use the contact options in your account or on the site.