Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact our team by email, phone or the on-site contact form for prompt, practical help. Have your membership ID or booking reference ready for account and security enquiries. Technical faults, payment queries and venue questions are routed to specialists who will respond during stated hours; urgent matters are prioritised where possible.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (Account, technical or security - include membership ID; expect reply within 48 hours) |
| General Enquiries | [email protected] (Bookings, venue info; allow 2 business days for responses) |
| Affiliate Enquiries | [email protected] (Partnerships, media; attach PDF proposal; expect 5 business days) |
| Phone | +61 2 9274 1038 (Call for urgent matters) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email assistance
Email is the preferred way to contact us about detailed requests, account issues, or anything that needs an explanation or supporting documents. Use a clear subject line and include your current contact details. If your enquiry relates to a membership, include your membership number too. This helps us understand your request and avoid delays in getting back to you.
Submit your enquiry
Response Time
For support, send your request through the contact form and include your account details and a clear description of the issue. Most inquiries are answered within one business day. More complex matters may take longer, depending on their nature. Please check your email, including your junk folder, for our reply.
Feedback
We value your feedback. Share suggestions, ideas or issues to help us improve the site and services. All submissions are reviewed carefully by our team and used to shape updates, fix problems and refine the user experience. Tell us what would make the site better and we’ll act on the best ideas.